Our Commitment At LA MIRVAJ, we stand behind our premium Australian-made skincare with a straightforward returns policy designed for your peace of mind.
Return Eligibility & Timeframes • Unopened Products
- 30-day return window
- Original packaging required
- Free return shipping
- Full refund to original payment method
• Opened Products
- 30-day return window
- Must be 75% full
- Customer covers return shipping
- Original packaging preferred
• Faulty Items
- Free return shipping
- Full refund or replacement offered
- Photo documentation required
Return Process
- Email [customer service email] to initiate return
- Receive return authorization and shipping label
- Package items securely
- Drop off at any Australia Post location
Launch Period Special (Feb 14-28, 2025) • Extended 45-day returns • Free return shipping on all items • No questions asked policy
Exclusions • Heavily used products • Items damaged by misuse • Custom bundles or promotional sets • Products not purchased directly from LA MIRVAJ
Refund Processing • 3-5 business days processing time • Email confirmation upon completion • Original payment method refund
Questions? Contact our care team for assistance.
